Privacy Policy
Virtfit Pty Ltd
ACN 640 771 795 · ABN 89 640 771 795
Effective date: 16 July 2026
Last updated: 16 July 2026
Version: 1.0
This Privacy Policy explains how Virtfit collects, uses, discloses and protects your personal information across our website and apps, and the choices and rights you have. Please read it carefully.
Introduction
This Privacy Policy explains how Virtfit Pty Ltd (Virtfit, we, us or our) handles personal information when you use the Virtfit website at www.virtfit.io (the Website), our iOS and Android applications (the Apps), and the related features and services we provide (together, the Services).
We take your privacy seriously. Virtfit is a fitness and general-wellness service that uses artificial intelligence to help personalise your experience. Some of the information we handle can be sensitive — for example information about your body, health or fitness — so we explain below what we collect, why, who we share it with, how long we keep it, and the choices and rights you have.
This Policy describes our actual practices. Some features described here (for example wearable integrations, nutrition features and some community features) may not be available at launch, and are described as future or optional; we will update this Policy as those features are introduced.
This Policy forms part of, and should be read with, our Terms of Use and Subscription Terms (Terms). Capitalised terms not defined here have the meaning given in the Terms. This Policy is primarily a description of our data practices; it does not reduce the privacy rights you have under law.
1. About this Privacy Policy
1.1 This Policy applies to personal information we handle about users of the Services and visitors to the Website. “Personal information” (also called “personal data” in some places) means information about an identified individual, or an individual who is reasonably identifiable.
1.2 We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where they apply, other privacy and data-protection laws described in Sections 31 to 34.
1.3 Other documents may give you more information at the point of collection — for example in-app permission prompts, consent screens, and just-in-time notices. Those notices work together with this Policy.
2. Who is responsible for your information
2.1 Virtfit Pty Ltd (ACN 640 771 795 / ABN 89 640 771 795) of Leederville, Western Australia 6007 is responsible for personal information handled through the Services. For users in the European Economic Area (EEA) or the United Kingdom (UK), Virtfit is the “controller” of that information except where we say we act on behalf of another organisation.
2.2 You can contact us about privacy using the details in Section 39. Our privacy contact is support@virtfit.io.
3. Scope
3.1 This Policy covers the Website, the Apps and related Services. It does not cover third-party products, services or websites that we do not control, even where we link to them or integrate with them — those have their own privacy policies (see Sections 12, 13 and 22).
3.2 Where Apple or Google processes your subscription payment, or where you connect a third-party service, that third party handles your information under its own policy.
4. The kinds of information we collect
4.1 The information we collect depends on how you use the Services. It falls into the broad categories described in Sections 5 to 14: information you provide; fitness, activity and health-related information; account and profile information; photographs and community content; subscription and transaction information; device and technical information; usage and analytics information; information from third parties; wearable and Connected Service data; and information processed through AI Features.
4.2 You do not have to provide the information we ask for, but if you do not, some features may not work or may be less useful to you. Where practical, we let you use the Services without providing more than we need.
4.3 Some categories below are future or optional and are marked accordingly. We only collect information in a category once the relevant feature is live and you use it.
5. Information you provide
5.1 We collect information you give us directly, including when you register, set up your profile, use features, contact support, enter a promotion, or otherwise communicate with us. This may include:
- (a) account information — such as your name, username, email address, a hashed password or authentication identifiers, your date of birth (which we use to confirm your age), country, language and profile settings;
- (b) fitness inputs — such as your goals, experience level, preferred exercises, available equipment, and feedback (see Section 6);
- (c) communications — such as support requests, survey responses and messages you send us; and
- (d) User Content — such as posts, comments and photographs you choose to upload (see Section 8).
6. Fitness, activity and health-related information
6.1 To provide a fitness service, we may handle information about your activity and, if you choose to provide it, information that can be health-related. Depending on the features you use and what you choose to share, this may include: your fitness goals and experience level; workouts you complete, including duration, sets, repetitions, loads and intensity; activity history, progress, achievements and streaks; the equipment you have; your height and weight; and any injuries, medical conditions or mobility limitations you tell us about, which we use to personalise your workouts and support safer exercise. If wearable integrations are enabled and you connect a device, we may also receive metrics such as heart rate, calories, steps, activity and sleep (see Section 13).
6.2 Sensitive information. Some of this information may be “sensitive information” (under Australian law) or “special category data” (under EU/UK law) — for example health information. We handle this information with additional care. Where the law requires your consent to collect or use sensitive information, we ask for it, and you can choose not to provide it. Please provide only the health-related information you are comfortable providing; you do not need to share more than you wish.
6.3 We use fitness and health-related information to provide and personalise the Services (including AI Features), not to make decisions about your eligibility for insurance, employment or credit, and we do not sell it (see Sections 19, 21 and 22).
7. Account and profile information
7.1 We collect the information needed to create and secure your Account and profile, including your login and authentication details, profile settings and preferences, a profile photograph if you add one, and account identifiers we assign. If you sign in with a third-party login provider, we receive the information described in Section 12.
8. Photographs and community content
8.1 If you add a profile photograph, or upload other photographs or User Content where those features are available, we collect and store that content to provide the Services.
8.2 Visibility. Whether a photograph or post is private, shared with selected users, or visible to the wider Virtfit community depends on the feature and the privacy setting you choose. Not everything you upload is public by default. Please choose your settings carefully and avoid posting sensitive details you do not want others to see. Other users may be able to see, screenshot or copy content you make visible to them, and we cannot guarantee removal of copies made by others.
8.3 Marketing. We will not use your identifiable progress or transformation photographs, testimonials or other private User Content in external advertising or marketing without your additional, specific permission or another valid legal basis.
8.4 Metadata. Photographs can contain metadata such as location or device information (EXIF). We aim to remove unnecessary metadata such as precise location from uploaded images.
8.5 Moderation and retention. We may review reported content, and we may retain content where needed for safety, legal or enforcement reasons, as described in Sections 25 and the Terms.
9. Subscription and transaction information
9.1 Initial subscription payments are processed by Apple (App Store) or Google (Google Play), not by Virtfit. We do not receive or store your full payment-card details for those purchases. From the store, we typically receive limited information needed to manage your Subscription and entitlements, which may include: your subscription status and plan; the product identifier; a purchase or transaction identifier or token; renewal and trial status; your country or storefront; and limited receipt information.
9.2 If we later offer direct web billing through a payment processor, that processor will handle your payment information under its own terms, and we will update this Policy to describe what we receive.
10. Device and technical information
10.1 When you use the Apps or Website, we (and our service providers) may automatically collect technical information, which may include: device type and model; operating system and app version; a device identifier; IP address and approximate location inferred from it; time zone and language; network information; crash logs and diagnostics; a push-notification token (if you enable notifications); and security and event logs.
10.2 We use this information to operate, secure, troubleshoot and improve the Services, and to detect and prevent fraud and abuse.
11. Usage and analytics information
11.1 We collect information about how you use the Services, which may include features used, sessions, pages or screens viewed, links or buttons clicked, referral URLs, campaign attribution, conversion events, and interactions with content. On the Website this information is collected partly through cookies and similar technologies (see Section 20).
11.2 We use analytics to understand how the Services are used, to improve them, to measure the effectiveness of communications, and for security and troubleshooting.
12. Information from third parties
12.1 We may receive information about you from third parties, including: authentication or social-login providers (if you use them to sign in); Apple and Google (subscription and limited device information); analytics and attribution providers; fraud-prevention and security providers; and, if you connect them, Connected Services (see Section 13). We may combine this with information we already hold to provide and improve the Services.
12.2 Third parties handle your information under their own privacy policies, and you should review those policies.
13. Wearable and Connected Service data (future or optional)
13.1 We may offer optional integrations with Connected Services such as Apple Health, Google Health Connect, wearables, fitness trackers and heart-rate devices. These integrations may not be available at launch, and are optional.
13.2 If you choose to connect a Connected Service, we will ask for your explicit, granular permission (where the platform supports it) to read the specific data types needed for the feature — for example activity, heart rate, workouts, calories or sleep. You control these permissions through your device and the service’s settings, and you can disconnect at any time.
13.3 We use Connected Service data only for the purposes we describe to you when you connect it (such as showing your activity, informing recommendations, or tracking progress). We do not use it for unrelated advertising, we do not sell it, and we do not disclose it to data brokers. Disconnecting a Connected Service stops further data being received but may not automatically delete data already imported; you can ask us to delete imported data (see Sections 28 and 29).
13.4 Apple Health and Google Health Connect impose specific requirements on how their data may be used. We will comply with those requirements and review them before enabling the relevant integration.
14. Information processed through AI Features
14.1 When you use the AI Features (such as AI-generated workouts or the AI fitness chat), the information you submit — including your messages and relevant profile and fitness inputs — is processed to generate responses and personalise the Services.
14.2 Third-party AI providers. Virtfit may use one or more third-party artificial-intelligence providers to deliver the AI Features. Your prompts and related inputs are sent to and processed by those providers on Virtfit’s behalf to generate responses for you, in accordance with their applicable terms and privacy practices. Virtfit takes reasonable steps to use providers that maintain appropriate privacy and security standards.
14.3 Storage and review. We may store AI conversations to provide, secure, support and improve the Services (see Sections 17 and 25). We do not routinely have staff read your individual AI conversations. We, and our providers, may access or process them only where necessary to provide the feature, keep the Services safe and secure, troubleshoot, comply with the law, or enforce our Terms, and we apply access controls where we do.
14.4 Please minimise sensitive inputs. Please do not submit unnecessary medical, confidential or third-party information to the AI Features. Share only what you are comfortable providing.
14.5 How we handle improvement of our systems and AI models is described in Section 17. Retention of AI conversations is described in Section 25.
15. How we use information
15.1 We use personal information for purposes connected with providing and improving the Services, including to: create and manage your Account; provide Subscriptions and administer trials, renewals and entitlements; generate workouts and personalise recommendations; operate the AI Features; analyse your progress; display profiles and operate Community Features and leaderboards according to your settings; publish User Content according to your settings; provide customer support; send you service and transactional messages; send marketing where permitted (see Section 19); verify purchases and prevent fraud; enforce our Terms and moderate content; protect the safety and security of users and our systems; debug and improve the Services; conduct analytics and de-identified research and development; develop future features; comply with law and manage legal claims; and administer promotions.
15.2 We use sensitive/health-related information only for purposes directly related to providing the Services to you and for which we have a lawful basis (and, where required, your consent), such as personalising workouts and tracking progress.
15.3 We do not use your information for any unrelated purpose that you would not reasonably expect, unless the law permits or requires it or you have consented.
16. Legal bases for processing (EEA and UK users)
16.1 If you are in the EEA or the UK, we rely on one or more of the following legal bases under the GDPR / UK GDPR when we process your personal data:
- (a) performance of a contract — to provide the Services you have signed up for;
- (b) consent — for example for certain sensitive-data processing, optional integrations, non-essential cookies, and certain marketing; you can withdraw consent at any time;
- (c) legitimate interests — for example to secure, improve and understand the Services, prevent fraud and abuse, and communicate with you, where our interests are not overridden by your rights;
- (d) legal obligation — to comply with laws that apply to us; and
- (e) vital interests or legal claims — in limited circumstances, to protect someone’s safety or to establish, exercise or defend legal claims.
16.2 For special category data (such as health data), we rely on your explicit consent or another applicable Article 9 condition. We do not rely on legitimate interests for processing that requires consent.
17. AI improvement and model development
17.1 We use information to operate and improve the Services and our own AI systems:
- (a) we use information you provide — including your fitness and activity inputs, the information you enter, and your interactions with the AI Features — to operate, develop, train and improve Virtfit’s own models, features and Services;
- (b) some of this information can be health-related or otherwise sensitive. Where required by applicable law, or where Virtfit otherwise chooses to do so, we will obtain your consent before using sensitive information for AI training or improvement (for example when you sign up or through in-app settings), and you can contact us to ask about it or withdraw it;
- (c) where practical, we use de-identified or aggregated information — from which identifying details have been removed and which we take reasonable steps to keep from being re-identified — for analysis and model improvement; and
- (d) we do not collect or use workout videos for any purpose, because user video is not a feature of the Services.
17.2 Third-party AI providers. As explained in Section 14, where Virtfit uses third-party AI providers to deliver the AI Features, they process information on Virtfit’s behalf in accordance with their applicable terms and privacy practices.
17.3 Anonymised vs pseudonymised. We treat information as anonymous only where it can no longer reasonably be linked back to you. Where information can still be linked back (for example, via an identifier we hold), we treat it as personal information and protect it accordingly.
18. Community visibility
18.1 If you use Community Features, some information becomes visible to others depending on the feature and your settings — for example your display name, profile photograph, posts, comments and, where relevant, leaderboard data. Please remember that other users may see, screenshot or copy content you make visible, that blocking or deletion cannot guarantee removal of copies made by others, and that you should avoid posting sensitive details. Moderators may review reported content, and content may be preserved for safety, legal or enforcement purposes. We apply more protective defaults for users we understand to be minors.
19. Direct marketing
19.1 We may send you service and transactional messages (for example about your Account, Subscription, security or important changes) — these are not marketing and you cannot generally opt out of them while you have an Account.
19.2 With your consent where required, we may send you marketing communications (such as newsletters, offers and product updates) by email or push notification. You can opt out at any time — using the unsubscribe link in emails, your device notification settings, or your Account settings, or by contacting us.
19.3 We do not use your health information, or sensitive information, for marketing or targeted advertising, and we do not use minors’ information for personalised marketing. We do not sell your personal information.
20. Cookies and tracking technologies
20.1 Our Website may use cookies and similar technologies (such as local storage and pixels). They help our Website function, keep it secure, remember your preferences, understand and improve how the Website is used through analytics, and support your overall experience.
20.2 Cookies fall broadly into those that are strictly necessary for the Website to work and those that are optional (such as functional and analytics technologies, and any marketing technologies we may use). Where the law requires your consent before we use non-essential cookies, we obtain it.
20.3 You can manage or disable cookies through your browser settings, and manage mobile advertising identifiers through your device settings, where those controls are available. Disabling some cookies may affect how parts of the Website work — for example, you may need to sign in more often, or some preferences may not be remembered.
21. Advertising
21.1 We use analytics and marketing technologies to understand how people discover and use Virtfit, to measure our campaigns, and to promote the Services — including through third-party advertising and measurement platforms. For these purposes we may use information such as usage and device data and cookie or advertising identifiers, and we ask for your consent where the law requires it (see Section 20).
21.2 Our commitments, whatever advertising or measurement we use:
- (a) we do not sell your personal information; (b) we do not use your sensitive health information, or Apple Health or Google Health Connect data, for advertising; (c) we do not target advertising based on sensitive health data; and (d) we do not use the data of users we understand to be minors for personalised advertising.
22. How and with whom we disclose information
22.1 We do not sell your personal information. We disclose personal information only as described in this Policy, including:
- (a) to our service providers who process it on our behalf under contract (Section 23);
- (b) as you direct — for example, User Content you choose to make visible to other users, or information you ask us to share with a Connected Service;
- (c) to Apple and Google in connection with app distribution and subscription billing;
- (d) for legal reasons — to comply with the law, respond to lawful requests and legal process, enforce our Terms, protect the rights, property or safety of users, the public or Virtfit, and detect and prevent fraud, security or technical issues;
- (e) in a corporate transaction — if we are involved in a merger, acquisition, financing, restructure or sale of assets, information may be disclosed to the parties and their advisers, subject to appropriate confidentiality, and any acquirer will be bound by commitments consistent with this Policy or will notify you of changes; and
- (f) to professional advisers, insurers, regulators, courts and law enforcement where reasonably necessary or required.
22.2 We distinguish between: our service providers processing information for us; independent third parties who act for their own purposes (such as a Connected Service you connect, or a social-login provider); information you choose to make public; and disclosures required by law. Ordinary disclosure to service providers who process information on our behalf is not a “sale” of information.
23. Service providers and subprocessors
23.1 We use trusted third parties to help us provide the Services. They may process personal information on our behalf under contracts that require them to protect it and use it only for the purposes we specify. Categories include: cloud-hosting and infrastructure providers; database providers; AI service providers; analytics, marketing and attribution providers; crash-reporting providers; email, messaging and communication providers; customer-support providers; authentication and identity providers; content-moderation providers; payment and subscription-validation providers (in addition to Apple and Google); security and fraud-prevention providers; and professional advisers. These providers may change over time as Virtfit continues to develop its platform.
24. International data transfers
24.1 Virtfit primarily hosts personal information using Amazon Web Services (AWS) infrastructure located in Australia. Certain information may also be processed by carefully selected third-party service providers located in other jurisdictions where reasonably necessary to operate the Services.
24.2 When we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with applicable privacy law. For transfers of EEA/UK personal data to countries without an adequacy decision, we use appropriate safeguards such as Standard Contractual Clauses (and the UK Addendum/IDTA), and we carry out transfer risk assessments where relevant. Under Australian law (APP 8), we take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs, except where an exception applies.
25. Data retention
25.1 We keep personal information for as long as we need it for the purposes described in this Policy. In general, we retain the information associated with your Account for as long as your Account remains open, and we do not apply a fixed maximum retention period to it. This means, for example, that your workout and activity history and your AI chat history stay available to you while your Account exists.
25.2 We keep information after your Account is closed only where we have a reason to — for example to meet legal, tax or accounting obligations, to resolve disputes, to prevent fraud and abuse, to maintain the safety and security of the Services, or while it remains in secure backups until those backups are cycled. When we no longer need information, we delete it or de-identify it.
25.3 You can ask us to delete your personal information at any time (see Sections 28 and 29). When you do, we remove it from our active systems, subject to the limited exceptions above; some information may remain in secure backups for a period before it is overwritten in the ordinary course.
26. Data security
26.1 We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Depending on the system, these may include: encryption in transit and at rest; access controls and role-based permissions; credential management and multi-factor authentication for administrator access; logging and monitoring; secure-development practices and vulnerability management; vendor due diligence; backups; staff confidentiality obligations and training; data minimisation; and secure deletion processes.
26.2 No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You also play a part — keep your login details secure and tell us about any suspected compromise (see the Terms).
27. Data breaches
27.1 We maintain procedures to detect, assess and respond to data-security incidents. If a data breach occurs that is likely to result in serious harm (or otherwise meets the threshold under applicable law), we will notify the relevant regulator and affected individuals as required — in Australia under the Notifiable Data Breaches scheme, and under other laws where they apply (for example GDPR/UK GDPR breach-notification rules).
28. Your choices and rights
28.1 Depending on where you live and the applicable law, you may have rights to: access the personal information we hold about you; ask us to correct it; ask us to delete it; object to or restrict certain processing; withdraw consent; opt out of marketing; receive a copy of certain information in a portable format; and complain to us or a regulator. Sections 31 to 34 give more detail for specific regions. You can also control cookies (Section 20), disconnect Connected Services (Section 13), and adjust your community privacy settings.
28.2 How to exercise your rights. Contact us using the details in Section 39, or use in-app controls where available. We may need to verify your identity before acting, and there are some lawful exceptions (for example where information relates to others, is subject to legal privilege, or must be kept for legal reasons). We will respond within the time the law requires.
28.3 Where the law gives you the right not to be subject to certain solely automated decisions with legal or similarly significant effects, you can ask us about, and where applicable contest, such decisions (see Section 37).
29. Account deletion
29.1 You can delete your Account and associated personal information using the in-app account-deletion option, or by contacting support@virtfit.io. Our in-app deletion path is designed to be consistent with app-store requirements.
29.2 When you delete your Account: we delete or de-identify your personal information, subject to the retention needs in Section 25 (for example legal, tax, security, fraud-prevention and dispute purposes) and to our backup cycle; public content and content shared with others, and copies others have made, may remain; and de-identified information may be retained.
29.3 Deletion is separate from cancellation. Deleting your Account does not cancel a Subscription billed by Apple or Google — you must cancel that with the store (see the Terms). Disconnect any Connected Services separately if you wish.
30. Children and teenagers
30.1 The Services are not intended for children under 13, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe a child under 13 has given us information, contact us and we will take steps to delete it and close any Account.
30.2 For users we understand to be minors (under 18, or the age of majority where they live), we aim to: minimise the information we collect; apply more protective default privacy settings (such as default-private profiles and limited community visibility); restrict direct messaging and personalised marketing; provide reporting and safety tools; and support parents and guardians as required by law.
30.3 Parental-consent requirements and children’s-privacy rules vary between countries and are changing. We will implement age-appropriate measures consistent with the laws that apply to us.
31. Australian users
31.1 We handle personal information in accordance with the Privacy Act 1988 (Cth) and the APPs. This Policy is our APP privacy policy. It describes the kinds of personal information we collect and hold, how we collect, hold, use and disclose it, how you can access and correct it, how to complain, and whether we disclose information overseas.
31.2 You may request access to, and correction of, the personal information we hold about you (APPs 12 and 13). We will respond within a reasonable time, and will explain if an exception applies. Sensitive information (including health information) is collected only with your consent or as otherwise permitted by the APPs.
31.3 If you are not satisfied with how we handle a privacy matter, you can complain to us (Section 39) and, if unresolved, to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
32. European Economic Area and United Kingdom users
32.1 If you are in the EEA or the UK, the GDPR / UK GDPR applies, and Virtfit is the controller of your personal data (Section 2). Our legal bases are described in Section 16.
32.2 You have the right to: access your data; have it corrected; have it erased in certain circumstances; restrict or object to certain processing (including direct marketing); data portability; and withdraw consent at any time (without affecting prior processing). You can exercise these rights via Section 39. You also have the right to complain to your local supervisory authority (in the UK, the Information Commissioner’s Office).
32.3 International transfers of EEA/UK data are handled as described in Section 24.
33. United States users
33.1 If you are in the United States, additional state privacy laws may give you rights depending on where you live. We describe the main ones in Section 34. Because Apple and Google process store payments, and because we do not sell personal information, some concepts (such as “sale”) may not apply to our actual practices — this is assessed against our real data flows.
34. California and other US state privacy rights
34.1 Some US states (such as California, and others with comprehensive privacy laws) give residents rights to: know and access the personal information collected about them; delete it; correct it; opt out of the “sale” or “sharing” of personal information and of certain targeted advertising; and not be discriminated against for exercising their rights. Sensitive personal information may have additional protections.
34.2 Our position. We do not sell personal information, and at launch we do not use personal information for cross-context behavioural advertising. Where we support it, we honour recognised opt-out preference signals such as Global Privacy Control. To exercise a right, contact us using Section 39; we will verify your request as the law requires and respond within the required time. An authorised agent may make a request on your behalf where the law allows.
35. Apple Health and Google Health Connect (future or optional)
35.1 If you enable an Apple Health or Google Health Connect integration (not available unless and until we launch it, and always optional), we access only the specific data types you permit, use them only for the fitness purposes we describe to you, do not use them for advertising, do not sell them, and do not disclose them to data brokers. You can disconnect and request deletion of imported data. We comply with Apple’s and Google’s applicable requirements for such data (see Section 13).
36. Corporate wellness and gyms (future)
36.1 If, in future, an employer, gym or other organisation sponsors your access, that does not by itself give them your individual personal information. We will not disclose your individual health, workout or personal information to a sponsoring organisation unless you are clearly informed, there is a valid legal basis, and, where required, you have meaningful controls. An organisation may receive aggregated or de-identified reporting. Separate organisational terms and privacy arrangements will apply, and we will update this Policy before launching such features.
37. Automated decision-making
37.1 The AI Features involve automated processing — for example generating and adjusting workouts and recommendations based on your inputs. These are designed to assist you, not to make legal or similarly significant decisions about you. You remain in control of whether to follow a recommendation, and we do not use the AI Features to make decisions about your eligibility for things like insurance, employment or credit.
37.2 Where the law gives you rights in relation to solely automated decisions that produce legal or similarly significant effects (for example under GDPR Article 22), those rights apply, and you can contact us to ask about, and where applicable contest, such decision-making.
38. Changes to this Privacy Policy
38.1 We may update this Privacy Policy from time to time. The updated version will be published on our Website and Apps with the revised effective date. Where required by law, or where a change is material, we will notify you by appropriate means, such as an in-app notification, email or a notice on our Website.
39. How to contact us and make a complaint
39.1 If you have a question, request or complaint about privacy, contact us:
Virtfit Pty LtdACN 640 771 795
ABN 89 640 771 795
Registered Office
Regency Partners
Leederville, Western Australia 6007
Privacy Enquiries
support@virtfit.io
Customer Support
support@virtfit.io
39.2 Please give us enough detail to investigate. We will acknowledge your complaint, investigate, and respond within a reasonable time (and within any period the law requires).
39.3 If you are not satisfied with our response, you can escalate to the relevant regulator: in Australia, the Office of the Australian Information Commissioner (oaic.gov.au); in the UK, the Information Commissioner’s Office (ico.org.uk); in the EEA, your local supervisory authority; and in the United States, your state regulator or attorney-general where applicable.